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Date:  Year Month

Lobby vs. Drive-thru: Which One is Best for Your Next In-person Transaction?

Posted in
Updated July 09, 2020 4:09 PM
2020 Lobby vs Drive thru

As communities continue to reopen, you may be wondering if visiting the lobby or using the drive-thru is the best option for your banking needs. Rest assured, our goal is to make your next visit as seamless as possible while also maintaining a safe environment. In an effort to help prevent the spread of COVID-19 in the NY, PA, and NC markets we serve, we’ve outlined how we can best serve you in person during this time. 

When to Visit a CCU Lobby

We are gradually and strategically opening up our lobbies with limited services. If you have a more complex transaction, we welcome you to visit an open lobby for assistance. During your lobby visit, please note we have instituted the following precautions to help protect our members and teammates during the COVID-19 pandemic:

  • Face masks are required when inside any branch in NY, PA, and NC
  • Plexiglass shields have been installed at all member representative stations
  • Approximately half of our member representative windows are open
  • Social distancing is required
  • Only limited services will be provided (teller transactions only)
  • The number of members inside the branch at any one time is limited, which may lead to longer wait times

To find an available lobby near you, please click here.

When to Use a CCU Drive-thru

Using the drive-thru is a great for simpler transactions, such as deposits and withdrawals. When visiting the drive-thru, please note we are still seeing an increase in drive-thru traffic and longer than normal wait times on certain days. To learn more about wait times and using the drive-thru, read our Drive-thru Tips to Make Your Trip Easier blog post.

Additional Options

If you would rather skip the lobby and drive-thru for a withdrawal or deposit transaction, using an ATM might be a good choice for you. You can access a number of convenient, local ATMs, as well as thousands of surcharge-free ATMs across the country. Find an ATM near you.

Simultaneously, we understand the importance of staying home and minimizing the number of places we visit during a pandemic. Luckily, with digital banking, you can perform almost all of your banking transactions from the comfort of your own home using your smartphone or computer. From paying bills to depositing checks, you can safely and securely bank from home whenever you need. Learn more about managing your money from anywhere here. 


If have any questions or are unsure about a transaction, please contact us for assistance. We’re here for you – now and in the future.