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Traveling? Let Us Know

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If You’re Making Travel Plans, Remember to Let CCU Know.

Because CCU is diligently on the lookout for suspicious activity, there’s a chance we might decline an out-of-town transaction that is not normal activity for you. It’s how we keep you safe from fraud, which is number one on our priority list. By letting us know in advance that you’ll be traveling, our free service will help give you reassurance that your card services won’t be disrupted while you’re away.

To get started, simply follow these steps:

  • Log into online banking
  • Send us a secure email by clicking the envelope icon at the top right of your eBranch screen, then click "Compose New Message" and include the following:
    - Travel dates
    - Destination(s)
    - Card(s) you may be using (ATM, debit, credit)
    - An email or phone contact where we can reach you while you’re away

If you prefer, you can provide these details via phone by calling 607-962-3144 or 800-677-8506.

You can also visit a branch to notify us in person. For locations and hours, click here.

In the event that you do experience an issue with your card, please know that you can contact us 24/7 by phone. Please call the number found on the back of your card (607-962-3144 or 800-677-8506) for assistance.

Our best wishes for a wonderful and safe trip!