We're always looking for ways to improve to ensure you receive exceptional service. Maintaining your loyalty and trust is very important to us. Through our "Voice of the Member" survey program, we're able to receive valuable feedback from our members and implement changes as a result.
In 2020, we received 12,592 survey responses from our members. More importantly, we reviewed every single response received. As a result of your feedback, several service and process improvements – including team trainings to enhance member experiences and digital banking enhancements – were implemented.
Your feedback helps us grow. If you receive a survey, please consider completing it. If you have not had the opportunity to share your feedback or would like to tell us more, we encourage you to let us know about your experience.